Request a refund
Don't recognize a charge from Prked? We're here to help. Submit a request below and our team will get back to you within 24 hours.
Refund request
Fill out the form and we'll review your request.
Other ways to resolve
Cancel from your dashboard
If your reservation is upcoming, you can cancel it directly and receive an automatic refund.
Email support directly
Send an email to help@prked.com with your account email and charge details.
Visit the help center
Find answers to common questions about payments, cancellations, and your account.
Refund FAQs
Common questions about refunds and charges.
How long does a refund take?
Once approved, refunds are processed back to your original payment method within 5–10 business days, depending on your bank.
Can I cancel my reservation instead?
Yes. If your reservation is upcoming, you can cancel it directly from your dashboard. Standard reservations receive an automatic refund upon cancellation (minus the non-refundable service fee). Monthly reservations cancel at the end of the current billing period.
What is Prked?
Prked is a marketplace for parking, storage, and boat docking spaces. If you see a charge from Prked on your bank statement, it’s likely for a reservation you or someone with access to your card made on prked.com.
I don’t recognize this charge at all.
If you or someone in your household didn’t make a reservation on Prked, submit a refund request above and we’ll investigate and resolve it quickly—usually within 24 hours. This is faster and easier than filing a dispute with your bank.
Will I get a full refund?
For standard reservations canceled before the start time, you receive a full refund minus the non-refundable service fee. For charges you didn’t authorize, we’ll issue a complete refund after investigation.